Refund & Cancellation Policy

Last Updated: August 13, 2026

Kolkata Salon Academy (“Academy,” “we,” “our,” or “us”) is committed to maintaining a clear and transparent refund and cancellation process for students enrolling in our salon, beauty, grooming, hair, makeup, skin, and other professional training programs.

This Refund & Cancellation Policy explains the terms applicable to course registration, payments, cancellations, missed classes, batch transfers, course commencement, refunds, promotional offers, and other payment-related matters.

By submitting an enquiry, registering for a course, making a payment, or enrolling in any training program provided by Kolkata Salon Academy, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

Interpretation and Definitions

Interpretation

Headings are provided for convenience only and do not affect the interpretation or legal meaning of this Policy.

Definitions

Academy – Refers to Kolkata Salon Academy, operating from its Main Branch at 85, Park St, Esplanade, Mullick Bazar, Taltala, Kolkata, West Bengal 700016, and Second Branch at 41 BB Ganguly Street, 1st Floor, Suite A9, Central Plaza, Bepin Behari, Bow Barracks, Kolkata, West Bengal 700012.

Student – Any individual who makes an enquiry, registers for, enrols in, or participates in a course, training program, workshop, or other educational service provided by the Academy.

Course – Any salon, beauty, hair, makeup, skin, grooming, professional training, workshop, or other educational program offered by the Academy.

Course Fee – The amount payable by a Student for the selected Course or training program.

Registration Fee – Any amount charged for registration, admission processing, enrolment, or reservation of a place in a Course.

Advance Payment – Any amount paid before the commencement of a Course or training program to confirm or reserve enrolment.

Cancellation – A request made by a Student to withdraw from a Course, training program, workshop, or other paid service.

Refund – The return of an eligible amount paid by a Student, subject to this Policy and applicable law.

Completed Session – Any class, practical session, workshop, training session, assessment, or other service that has already been delivered or made available to the Student.

Promotional Offer – Any discounted Course, special package, limited-period offer, promotional price, or other benefit offered by the Academy under specific conditions.

Third-Party Charges – Any payment made to or incurred through an external service provider, payment gateway, vendor, or other third party in connection with a Course or service.

General Refund Policy

Kolkata Salon Academy aims to maintain a fair, transparent, and consistent approach to course payments and refund requests.

Refund eligibility may depend on:

The selected Course or training program
The amount paid
The stage of enrolment
Whether the Course has commenced
Whether training sessions have already been completed
Whether course materials or resources have already been provided
Administrative work already completed
The reason for cancellation
Any applicable promotional or special pricing conditions
Specific terms communicated at the time of enrolment
Applicable law

Unless expressly agreed otherwise by the Academy:

Registration or admission-related charges may be non-refundable.
Fees relating to Completed Sessions are generally non-refundable.
Refund requests must be submitted through the Academy’s official communication channel.
Approved refunds, where applicable, may be subject to reasonable administrative or processing deductions.
Failure to attend scheduled classes does not automatically create an entitlement to a refund.
Promotional offers, discounted Courses, and special packages may have separate refund conditions.

Each refund request may be reviewed according to the applicable Course policy and individual circumstances.

Nothing in this Policy is intended to exclude or restrict any legal right or remedy that cannot lawfully be excluded or restricted.

Course Registration and Payment

Course fees and applicable payment requirements will be communicated to Students before enrolment.

A Student may be required to make a registration payment, Advance Payment, full payment, or payment according to an agreed schedule.

Students are responsible for:

Making payments within applicable deadlines.
Providing accurate payment information.
Keeping payment receipts, invoices, or transaction records.
Reviewing the applicable Course and refund conditions before making payment.

Submitting an enquiry does not create a payment obligation unless the Student proceeds with registration or enrolment.

Registration and Admission Charges

Registration or admission-related charges may be collected for administrative processing, enrolment management, seat reservation, batch allocation, or related activities.

Unless specifically stated otherwise by the Academy:

Registration fees may be non-refundable.
Admission-related charges may be non-refundable once the registration process has been completed.
A Student’s decision not to attend after completing registration does not automatically create an entitlement to a refund.

Cancellation Before Course Commencement

If a Student wishes to cancel their enrolment before the Course or training program begins, the Student should contact the Academy through the official communication channel as early as possible.

The Academy may consider the request based on:

The selected Course
Amount already paid
Registration status
Administrative work already completed
Materials or resources already arranged
Batch or seat reservation
Promotional or special pricing conditions
Any Third-Party Charges already incurred

Where a refund is approved, reasonable administrative, transaction, or processing deductions may apply where permitted.

Cancellation before commencement does not automatically guarantee a full refund.

Cancellation After Course Commencement

Once a Course or training program has commenced, refund eligibility may be limited.

The Academy may already have allocated:

Trainers or instructors
Training space
Salon equipment
Practical tools
Products or materials
Course resources
Administrative resources
Student-specific arrangements

Fees relating to Completed Sessions or services already provided are generally non-refundable.

Any refund request submitted after commencement will be reviewed based on the circumstances, work completed, expenses incurred, and applicable Course policy.

Completed Training Sessions

Once a training session, practical class, workshop, assessment, or other service has been conducted or made available to a Student, the fee relating to that Completed Session is generally non-refundable.

This applies whether the Student:

Attended the session
Attended only part of the session
Did not participate fully
Was absent without prior approval
Later decided not to continue the Course

Exceptional circumstances may be considered by the Academy where appropriate and where supported by relevant information or documentation.

Non-Attendance and Missed Classes

Failure to attend a scheduled class does not automatically qualify a Student for a refund.

Students are responsible for attending their scheduled sessions and following the Course timetable communicated by the Academy.

Unless otherwise agreed:

Missed classes are not automatically refundable.
Absence does not automatically reduce the Course Fee.
Failure to attend does not cancel the Student’s payment obligation.
The Academy may offer a make-up session or alternative arrangement only where specifically approved or offered by the Academy.

Any make-up or alternative arrangement may depend on batch availability, trainer availability, Course structure, and operational requirements.

Course Schedule and Timing Changes

The Academy may reasonably change:

Class dates
Class timings
Trainers or instructors
Workshop dates
Batch arrangements
Training sessions
Training locations
Practical session arrangements

Such changes may be required because of instructor availability, operational requirements, holidays, maintenance, Academy events, safety considerations, or other circumstances.

Where reasonably possible, the Academy will communicate significant changes to Students.

A reasonable schedule change does not automatically create a right to a refund where the Academy continues to provide the Course or offers an appropriate alternative arrangement.

Transfer to Another Batch

Where permitted by the Academy, a Student may request transfer to another available batch instead of cancelling the Course.

Batch transfers are subject to:

Availability
Course structure
Trainer availability
Timing of the request
Applicable transfer conditions
Academy approval

A batch transfer is not guaranteed.

A request to transfer to another batch does not automatically create a right to a refund.

Promotional Offers and Discounted Courses

Promotional offers, discounted Courses, special packages, seasonal offers, and other promotional arrangements may have separate refund and cancellation conditions.

Unless expressly stated otherwise:

Promotional prices may have restricted refund eligibility.
Special packages may have specific validity periods.
Promotional benefits may not be transferable.
Discounts may not be convertible into cash.
Cancellation after commencement may not qualify for a refund.

Students should review the specific terms communicated with a promotional offer before making payment.

Course Materials, Products, Tools, and Additional Charges

Certain Courses may involve additional expenses such as:

Training materials
Salon products
Beauty products
Tools or equipment
Course kits
Practical resources
Workshops
Assessments
Other Course-specific resources

Where such items or services have already been purchased, prepared, supplied, or utilized for a Student, the related amount may be non-refundable, subject to applicable law and specific Course terms.

Any additional charges applicable to a Course will be communicated where reasonably possible before the relevant expense is incurred.

Refund Due to Personal Circumstances

A Student may request cancellation due to personal circumstances, including:

Change of plans
Personal commitments
Relocation
Work or educational commitments
Family circumstances
Other personal reasons

Such circumstances do not automatically guarantee a refund.

The Academy may review such requests on a case-by-case basis and may request reasonable supporting information where necessary.

Exceptional Refund Requests

In exceptional circumstances, the Academy may consider a refund request outside the standard conditions.

Examples may include:

Duplicate payment
Genuine payment-processing error
Payment received for a Course that the Academy is unable to provide
Other verified exceptional circumstances

The Academy may require:

Written refund request
Proof of payment
Transaction details
Relevant supporting documents
Student and Course details

Each request will be evaluated based on its individual circumstances.

Refunds for Duplicate or Incorrect Payments

If a Student accidentally makes a duplicate payment or pays an incorrect amount, the Student should notify the Academy as soon as reasonably possible.

After verification:

An eligible excess payment may be refunded.
Applicable transaction or payment-processing charges may be deducted where they cannot be recovered.
The refund may be processed through the original payment method where reasonably possible.

The Academy may request transaction records or proof of payment before processing such a refund.

Refund Due to Academy-Initiated Cancellation

If Kolkata Salon Academy is unable to provide a specific paid Course or service that has not yet been delivered due to circumstances attributable to the Academy, the Academy may, depending on the circumstances:

Offer an alternative batch
Reschedule the Course
Offer an equivalent training arrangement
Provide an eligible refund for the unused portion

Any refund will be assessed based on the amount paid, services already provided, costs incurred, and applicable circumstances.

Force Majeure and Unforeseen Circumstances

The Academy shall not be responsible for delays, interruptions, rescheduling, or inability to provide a Course or training session due to circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters
Government restrictions
Public emergencies
Fire
Power or infrastructure failures
Epidemics or pandemics
Strikes
Civil disturbances
Technical failures
Transportation disruptions
Safety-related restrictions
Other unforeseen events

Where reasonably possible, the Academy may reschedule affected sessions or provide an appropriate alternative arrangement.

Refund eligibility in such circumstances will depend on the services already provided, costs incurred, and available alternative arrangements.

No Refund Based Solely on Training or Career Outcomes

Kolkata Salon Academy provides professional training intended to develop practical knowledge and skills.

However, individual results may vary depending on:

Attendance
Practice
Participation
Learning ability
Previous experience
Individual effort
Practical performance
Skill development
Career decisions
Employment opportunities
Market conditions

Therefore, dissatisfaction with individual learning progress, career results, employment outcomes, income expectations, or professional opportunities does not automatically create an entitlement to a refund.

Career Guidance and Employment Assistance

Where career guidance, employment assistance, industry exposure, or professional support is offered as part of a Course or Academy service, such support does not constitute a guarantee of:

Employment
Particular salary
Specific employer
Specific job position
Employment location
Employment duration
Business success
Professional income

Failure to obtain employment or achieve a particular career outcome does not automatically qualify a Student for a Course fee refund.

No Automatic Refund for Policy Violations

Where a Student’s access to Academy services is suspended or terminated due to serious misconduct, violation of Academy rules, misuse of facilities, fraudulent information, abusive behaviour, intentional property damage, or other serious policy violations, refund eligibility will be assessed according to the circumstances, applicable Course terms, and applicable law.

No automatic refund shall arise solely because access to Academy services has been restricted due to a Student’s conduct.

Student Responsibilities

Students are responsible for:

Providing accurate registration information.
Making payments within applicable deadlines.
Attending scheduled training sessions.
Following Academy rules and instructions.
Reviewing Course details before enrolment.
Maintaining valid contact information.
Informing the Academy promptly about circumstances affecting attendance or participation.
Taking reasonable care of Academy equipment, tools, products, and facilities.

Failure to comply with these responsibilities may affect eligibility for rescheduling, batch transfer, or refund.

Refund Request Procedure

All refund and cancellation requests should be submitted through the Academy’s official communication channels.

The request should include:

Student’s full name
Registered phone number
Email address, where applicable
Selected Course or training program
Date of payment
Payment or transaction reference
Reason for cancellation or refund
Supporting documents, where applicable

The Academy may request additional information before reviewing the request.

A refund request is not considered approved until the Academy confirms the refund through an official communication channel.

Refund Processing

Where a refund is approved:

The Academy will communicate the applicable refund amount where reasonably appropriate.
Refunds will generally be processed through the original payment method where reasonably possible.
Processing time may depend on the payment method, bank, payment gateway, or other financial service provider.
Applicable non-recoverable transaction or processing charges may be deducted where permitted by applicable law.

The time taken by a bank or payment provider to credit the refund is outside the Academy’s direct control.

Refunds to the Original Payer

Where reasonably possible, approved refunds will be made to the same payment method or account from which the original payment was received.

If the original payment method is unavailable, the Academy may request additional verification before processing the refund through an alternative method.

The Academy may take reasonable steps to prevent fraudulent or unauthorized refund requests.

Grievance and Support

Students who have questions or concerns regarding payments, cancellations, rescheduling, or refunds are encouraged to contact the Academy through the official communication channels.

The Academy will review genuine refund-related concerns fairly based on:

Payment records
Course status
Services already provided
Applicable Course terms
Reason for cancellation
Supporting documentation
Applicable law

Policy Updates

Kolkata Salon Academy may update or modify this Refund & Cancellation Policy from time to time to reflect changes in Courses, payment procedures, operational policies, or applicable legal requirements.

Any updated version will be published on the relevant policy page with a revised “Last Updated” date.

Students are encouraged to review this Policy before making future payments or enrolments.

Governing Law and Jurisdiction

This Refund & Cancellation Policy shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to payments, cancellations, refunds, Courses, or Academy services shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal.

Nothing in this Policy is intended to exclude or limit any legal right or remedy that cannot lawfully be excluded or limited.

Contact Us

If you have questions regarding this Refund & Cancellation Policy, course fees, payments, cancellations, rescheduling, or refund requests, you can contact us using the details below.

Kolkata Salon Academy

Main Branch:
85, Park St, Esplanade, Mullick Bazar,
Taltala, Kolkata, West Bengal 700016

Second Branch:
41 BB Ganguly Street, 1st Floor, Suite A9,
Central Plaza, Bepin Behari, Bow Barracks,
Kolkata, West Bengal 700012

Call: +91 93305 69269
WhatsApp: +91 93305 69269
Email: kolkatasalonacademy@gmail.com
Website: https://kolkatasalonacademy.com/

For refund-related queries, please mention your name, selected Course or training program, payment details, and relevant enrolment information so that our team can review your request efficiently.